Frequently asked questions
Why book directly with Wellies?
Simply put, we are a small hotel and it helps us. Additionally, we often offer a small discount to guests who book direct - so we can both benefit. Give us the discount code when you check in, and we will give you a 5% discount from your booking price.
Can you pick us up from the train station?
Do you have a car park?
What about kids and pets?
Children three years or older are most welcome. Sorry, kids are not free. Regrettably pets are not allowed in guest rooms – however, your pet can stay in your car or our garage – we try to be flexible – Please ask!
I am a solo traveler, do you have any special deals for me?
Yes, we have three double rooms which we offer to solo travelers during off-peak periods at a discount. Feel free to contact us directly if you cannot find what you are looking for on our booking service. We are popular with solo female travelers. We are not primarily a business hotel, but if you are here on business, please stay with us and relax after work - we recommend the lounge or bar for a drink.
Your hotel looks nice, but we don`t speak English. Will we be OK?
Yes! And if you've got this far on this page -absolutely! Our staff are a mix of foreigners (who speak Japanese) and Japanese. You can speak Japanese all the time or have fun trying English – it's entirely up to you! If you specifically want to speak English, let us know. We're happy to oblige!
Trying to speak English in a British hotel sounds fun - do you have any English conversation classes for adults or kids?
Yes - and with native English speakers! Please contact us ahead of time – the class is usually from 2~3 pm, so you can check in early (we recommend 1.30 pm). The class can accommodate from two to six students at a cost of ¥3,000 per person. We suggest you also have breakfast and dinner with us so you can continue to practice. Kids will also find English is fun!
Do you serve breakfast or dinner? What about Room Service?
What time is check-in?
You can offload your bags or park your car at any time. Check-in is officially 3 pm, but it is usually OK from 1 pm - Please ask! (Before 1 pm, we ask for a supplement of ¥1,000 per hour per person). After check-in, you will be served a welcome cup of tea.
What time is check-out?
Check-out is 10 am, and it is difficult for us to be flexible as we have to prepare the rooms for the next guests.
Do you have a bar?
Do you have a lift?
We see you have a pet dog. Our family are scared of dogs. Will we be OK?
Freddie is a super friendly and gentle Standard Poodle - even those who are initially scared usually get “converted” into "Freddie lovers" by him. If you truly can`t handle dogs, please let us know and we will make accommodations. We also have chickens in our coop outside, who are super sweet and produce some of our eggs!
Does the booking price include all fees and taxes? Which credit cards do you accept?
Yes, meals may be extra if you did not specify at the time of booking. We accept Visa and Mastercard.
We are attending a wedding. Are you close to the Hoshino and Bleston Court area?
Yes, we are a mere five-minute drive away, and we can usually drive you there. We are also only five minutes from the Ariake Tei wedding venue.
Is Wellies a romantic hotel and good for special occasions?
Absolutely - and there have been quite a few proposals! We also offer a birthday / special occasion package of a cake with a message, flowers and sparkling wine (¥6,000). All types of couples come and stay and are made most welcome.
How much does it cost to stay at Wellies?
It depends on the season, but from about ¥8,000 (low season) to Y20,000 (high) per person. We are not a budget hotel, but always strive to offer really good value and an excellent experience. If you are a large group, please contact us directly and we might be able to offer some discount from our tariff.
Can we rent bicycles from you?
How far is Wellies from the attractions?
Karuizawa is quite spread out. It is better to think of it as an area rather than a town. We suggest coming by car or renting a car near the JR Station, or using our bicycles. There are also bus routes. Taxis can get quite expensive.
What are the seasons like in Karuizawa?
We are blessed with four and a half lovely seasons!